SupportNinja Enhances Global Outsourcing Services With Bolton Remote Acquisition – Manila Bulletin

The acquisition brings together two values-driven and people-driven organizations to create more opportunities for employees, customers and the market.

SupportNinja, a global business process outsourcing company headquartered in the Philippines and the United States, today announced the acquisition of Bolton Remote, a specialist provider of customer success solutions, technical support and exploitation of products. Acquisition enables SupportNinja, backed by growth investments from BV Investment Partners, to expand its reach into new markets and provide a more comprehensive list of services to its customers, including extended data operations, renewal management , customer success and onboarding, technical expertise and feedback. – office support.

Bolton Remote brings an expanded geographic footprint to SupportNinja, adding offices in Ireland and Singapore as well as expanding SupportNinja’s already established operations in the United States and the Philippines. The new locations will provide additional language capabilities and time zone flexibility to its customers.

SupportNinja CEO Connor Tomkies explained, “We have always prided ourselves on providing excellent service on behalf of our customers to ensure that every customer interaction is valuable. By aligning ourselves with a like-minded company like Bolton Remote, we can leverage a strong collective operational footprint and technological advancements across multiple business areas. We are delighted to welcome a team that shares the same values ​​of humility and transparency in all that we do.

Bolton Remote CEO Patrick Linton, who will remain as an advisor to drive the continued growth of Bolton’s core services, added: “Bolton was founded with the aim of changing and challenging perceptions and prejudices. of the outsourcing industry by offering a solution that is based on trust and transparency with a focus on people. By partnering with a values-driven company like SupportNinja, combined with financial backing from BV Investment Partners. We are able to offer expanded opportunities to our people, additional services and reach to our customers, and to tackle our now common mission together. »

Bolton Remote’s expertise in helping fast-growing, customer-obsessed technology companies scale will facilitate SupportNinja’s ability to serve partners around the world with highly flexible and scalable solutions. The combined capabilities are underscored by a shared culture of amazing people doing amazing work. This partnership will create new employment opportunities for skilled workers seeking remote work arrangements and provide clients with high profile candidates from around the world.

“With this acquisition, we are demonstrating our commitment to the remote workspace and our ability to provide our customers with on-demand service anytime, anywhere in the world.” added Tomkies.

Will Weimar, Vice President of BV Investment Partners adds: “Bolton Remote works with some of the most exciting and innovative software companies in the world – and has created services specifically designed for these companies. This, combined with the future of work being increasingly remote friendly, means that SupportNinja can continue to expand its services to a wider market.

With the expansion and addition of services, SupportNinja plans to:

Increase job opportunities for skilled workers in the remote workspace

Market new innovative services for the benefit of customers

Expand its geographical footprint in Asia and Europe for more languages ​​and time zones

solutions

Increase its global workforce to support major brands with large-scale support needs

About SupportNinja: Since 2015, SupportNinja has aimed to show the world “a better way to outsource”. It does this by challenging the status quo, implementing the latest technologies and developing the best people.

Ultimately, SupportNinja focuses on what matters most: providing the best experience for employees, customers, and customer customers. SupportNinja’s offices in the Philippines are in Clark, Pampanga and SM North Towers in Quezon City.