Inspiro partners with Microsoft for digital transformation

Local business process outsourcing (BPO) provider Inspiro has partnered with Microsoft on its three-year digital transformation program.

Inspiro is an outsourcing specialist that has been operating in the Philippines for 20 years, with centers in Luzon and Visayas.

Its local workforce of more than 14,000 people provides end-to-end multilingual CX (customer experience) solutions to global brands and multinational corporations.

Worldwide, it employs 32,000 people in 51 strategic locations in Asia, North America, Latin America and Australia, enabling customers to optimize their processes and surpass overall customer satisfaction.

“Our digital roadmap is driven by changing customer needs, the changing technology landscape and the need to stay ahead of the competition,” explained Yuji Hamamoto, President and CEO of ‘Inspire.

“We are looking to Microsoft to accelerate the implementation of our roadmap, keeping our customers and CX agents at the heart of our digital transformation,” he noted.

Inspiro deploys platform solutions to provide CX agents with greater flexibility and internal collaboration as well as improved performance.

“The BPO industry is a key economic driver for the Philippines, which has placed our nation on the global stage, providing people and businesses around the world with essential services, and over 1.3 million Filipinos with jobs” , said Peter Maquera, Chief Executive Officer of Microsoft Philippines.

To date, “digital transformation and innovation have become absolutely necessary in the post-pandemic world,” he stressed.

“We’re bringing the full stack of our technology to enable Inspiro and every organization in the country to realize their digital ambitions.”

At the onset of the COVID-19 pandemic, Inspiro quickly changed its operating model to working from home, ensuring its employees were healthy and safe.

The company deployed Windows Virtual Desktop and used Microsoft Teams to enable a remote workforce of over 3,000 agents to provide business continuity and maintain operations.

Going forward, the Inspiro-Microsoft partnership will focus on improving average processing time and accelerating speed to market, as well as strengthening competitive positioning to drive revenue growth and create new sources. of income.

Microsoft will use technologies such as robotic process automation, data warehouse modernization, application modernization, and security to enable Inspiro’s desired outcomes.