Angel “Potski” Alvarez named president of ibex Philippines

WASHINGTON and MANILA, Philippines, April 05, 2022 (GLOBE NEWSWIRE) — ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the appointment of Angel “Potski” Alvarez as President of Philippines ibex. In this key leadership position, Alvarez will build on the success that ibex Philippines has achieved since joining the company in 2017 as Senior Vice President of Operations and Country Manager of the Philippines.

Under Alvarez’s leadership, ibex has grown from 7,000 employees in 2017 to over 10,000 today and doubled the number of ibex contact centers in the Philippines to eight, including the launch of the first major call center in Bohol in August 2019. Alvarez led efforts that improved employee engagement, performance and recognition; promoted diversity and inclusion; and generated double-digit annual revenue.

“I am proud to recognize the tremendous impact Potski has had on the ibex team in the Philippines and delighted to appoint him president of our Philippines operations,” said Bob Dechant, CEO of ibex. “Thanks to the exceptional effort and dedication of our incredible team in the Philippines and the leadership of Potski, the commitment of our employees and the performance of our customers are second to none. We have also set the benchmark for employee and customer satisfaction based on how we have operated during the pandemic, not just within ibex, but across the BPO market in the Philippines. Our COVID education and vaccination programs have enabled us to achieve a 97% vaccination rate for our team in the Philippines, which has helped ensure the health and safety of our officers and their families.

ibex Cares, the company’s global philanthropic program, has had a significant impact on several communities in the Philippines. Most recently, ibex employees across the country came together to raise over $100,000 in support of the victims of Super Typhoon Odette. ibex matched this contribution, donating an additional $100,000 in assistance. These funds went to ibex team members and their families in Bohol who suffered catastrophic losses to their homes and belongings.

Alvarez is a BPO veteran with over 20 years of experience. Prior to ibex, Alvarez held operations and customer service roles at Convergys, Stream Global Services and eTelecare Global Solutions. He started his career as a call center agent in 1998.

About ibexes
ibex offers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology and end-to-end customer engagement solutions to help businesses acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model comprised of 34 operational facilities around the world, while deploying next-generation technology to deliver superior customer experiences to many of the world’s leading organizations in retail areas. retail, e-commerce, healthcare, fintech, utilities, and logistics.

ibex leverages its diverse global team of more than 35,000 employees along with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding more than 2 $.2 billion in lifetime revenue each year and delivering a truly differentiated customer experience. To learn more, visit our website at ibex.co and join us on LinkedIn.

Media Contact:
Dan Burris
ibex
[email protected]

Investor contacts:
Daniel Bellehsen
ibex
[email protected]

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/3ccca110-a5d1-4b3e-a35d-9ec30978bbf3

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